Samsung Scan Assistant questions & answers

The issue you are experiencing where the file saving process stops at 3/4 of the progress bar in Samsung Scan Assistant on Windows 10 could be due to several reasons. Here are a few steps you could try to resolve the problem:

1. Check for Software Updates: Ensure that both the Samsung Scan Assistant and your printer/scanner drivers are up-to-date. Visit Samsung's official website for the latest versions.

2. Disk Space: Make sure that there is enough disk space on your computer to save the file.

3. File Format Issues: Try saving the scan in a different file format to see if the problem persists. Sometimes, specific formats might cause issues.

4. Permissions: Ensure that you have the necessary write permissions to save files in the selected destination.

5. Reboot the System: Restart your computer and try the scanning process again.

6. Antivirus/Firewall: Check if your antivirus or firewall is interfering with the saving process and try temporarily disabling them to test.

7. Reinstall the Software: Uninstall and then reinstall the Samsung Scan Assistant to see if this resolves any underlying software issues.

If none of these solutions work, consider reaching out to Samsung support for further assistance.

If the scanner device is not responding, you can try the following steps:

1. Check if the scanner is properly connected to the computer.
2. Ensure that the scanner is powered on.
3. Restart both the scanner and the computer.
4. Update the scanner driver software.
5. Try using a different USB port or cable.
6. If the issue persists, consult the user manual or contact Samsung support for further assistance.